Privacy policy
Last updated: 23 September 2026
This privacy policy explains how Vortex Marketing (ABN 29 522 561 050) (“we”, “us”, “our”) collects, uses, stores and discloses personal information through vortexmarketing.com.au and when you contact us. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
We only collect the personal information we need to respond to you and provide our services. This may include:
- your name, business name and email address
- your website address and details about the services you’re interested in
- anything else you choose to include in a message to us
- technical information about your visit, such as pages viewed and approximate location, collected through analytics tools (see “Cookies and analytics” below)
How we collect it
We collect personal information when you submit our contact form, email us, engage us for services, or interact with our website. If you choose not to provide certain information, we may not be able to respond to your enquiry or provide our services.
How we use it
- to respond to enquiries and arrange consultations
- to provide, manage and invoice for our services
- to improve our website and understand how visitors use it
- to comply with our legal obligations
We do not sell your personal information. We will only send you marketing emails if you have agreed to receive them, and you can unsubscribe at any time.
Who we share it with
We use trusted third-party providers to operate our website and business, for example our website host and form-processing provider (Netlify), email provider and analytics provider (Google). These providers may store information on servers located outside Australia, including in the United States. We take reasonable steps to ensure they handle personal information appropriately.
We may also disclose personal information where required or authorised by law.
Cookies and analytics
Our website may use Google Analytics to understand how visitors use the site, such as which pages are viewed and how people arrive. Google Analytics uses cookies and similar technologies and collects information in a way that does not directly identify you. You can block or delete cookies through your browser settings, or install Google’s opt-out browser add-on.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. Our website uses HTTPS encryption. We keep personal information only for as long as we need it for the purposes above or as required by law.
Access and correction
You can ask to access or correct the personal information we hold about you by emailing admin@vortexmarketing.com.au. We’ll respond within a reasonable time.
Complaints
If you have a concern about how we’ve handled your personal information, please contact us first at admin@vortexmarketing.com.au and we’ll try to resolve it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
Contact
Vortex Marketing
Benalla, Victoria, Australia
Email: admin@vortexmarketing.com.au